1.1. General

You are entitled to return any item purchased from SolidCAD if:

1.1.1. The wrong software license has been delivered to you;

1.1.2. Returns in the case where the wrong software license has been received must be made within five (5) working days of receiving the software license key. Your internet connection, software, hardware or other prerequisites not met, do not constitute defective goods.

1.1.3. If you are entitled to a refund for the above reason, such a refund will be made in the following way:

1.1.3.1. Proof of bank account details, on a letterhead from your bank, must be sent to SolidCAD via e-mail: info@draftsightsa.co.za;

1.1.3.2. Repayment will be made via EFT directly to your bank account.

1.1.3.3. Please note that the refund process may take up to 30 business days for approval.

1.2. Late delivery of products

1.2.1. If a product is not delivered within the agreed delivery time, or within 30 days of purchasing the product where a specific delivery time has not been agreed upon, the Electronic Communications and Transactions Act states that you have the right to cancel an order by giving seven (7) days’ notice to the seller (SolidCAD). In such a case, send an e-mail notification to info@draftsightsa.co.za.

1.2.2. If the product purchased is no longer available, SolidCAD must notify you and refund you in full within 30 days of your notification.

1.2.3. SolidCAD takes no responsibility or liability for any product not received or delivered late as a result of incorrect, inaccurate, or incomplete contact details or shipping details, inadequate internet connection, software or hardware not up to required specifications. It is your responsibility to provide the correct contact and shipping details at all times and ensure your internet connection is stable for the duration software installation, as well as hardware and software are within the required specification.

1.3. Arrangements regarding returns

1.3.1. If you wish to return any product to SolidCAD within the guidelines of the Terms and Conditions, you must notify SolidCAD of this by sending an e-mail to info@draftsightsa.co.za or by calling 012 645 4400.